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Delivering exceptional customer service
I received a call from one of our pre-cut lids customers from the middle-east last month because they were experiencing some technical difficulties on site.  Israel is a long way to go at short notice but in addition to excellent quality printed lids, our reputation is built on first class customer service and technical expertise so I packed my bags and booked a flight.
 
We develop strong, long lasting relationships with our clients because we're committed to understanding our customers' needs and providing solutions.  We have an in-depth understanding of heat seal pre-cut lids for the dairy and beverage sectors with specialist knowledge covering lid materials, adhesives, lid applicators and printing.
 
Once on site, we quickly identified the root of the problem and made recommendations on various processes including lid positioning, pot quality, machine set-up and seal quality. We were able to offer practical solutions on all of these issues to help resolve the problem. 
 
No distance is too great for good customer service.
Paul Whelan, Technical Manager for Lids
(Lids)
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